Privacy Policy
Introduction
Alhambra Mosaic Studio (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make purchases, or sign up for our mailing list.
Please read this Privacy Policy carefully. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our website.
This Privacy Policy was last updated on 6 April 2025.
Information We Collect
Personal Data
We collect personal information that you voluntarily provide to us when you:
- Register on our website
- Place an order for products or services
- Subscribe to our newsletter
- Participate in surveys or feedback forms
- Contact us via email, social media, or similar channels
Depending on your interactions with us, this personal information may include:
- First and last name
- Email address
- Billing address
- Information provided in correspondence with us
Payment Information
When you make a purchase through our website, your payment information is processed by our third-party payment processors. We do not collect, store, or have access to your credit card details, bank account information, or other financial data. Our payment processors may provide us with limited information related to your purchases, such as the last four digits of your credit card, to help us identify transactions.
Automatically Collected Information
When you visit our website, certain information about your device and browsing actions may be automatically collected, including:
- IP address
- Browser type and version
- Operating system
- Pages you visit on our website
- Time and date of your visit
- Time spent on pages
- Referral sources
This information is collected using cookies and similar tracking technologies. For more information about our use of cookies, please see the “Cookies” section below.
How We Use Your Information
We use the information we collect for various purposes, including to:
- Process and fulfill your orders
- Provide you with information, products, or services you request from us
- Communicate with you about your orders, products, services, and events
- Send you marketing communications if you have opted in to receive them
- Respond to your inquiries and provide customer support
- Improve our website, products, and services
- Detect, prevent, and address technical issues or fraudulent activities
- Comply with our legal obligations
Legal Basis for Processing Personal Data Under GDPR
We process your personal data on the following legal grounds:
- With your consent
- For the performance of a contract (to fulfill your orders)
- For compliance with a legal obligation
- For our legitimate interests, provided these interests do not override your fundamental rights and freedoms
Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
For data collected for marketing purposes (such as our mailing list), we will keep this information until you unsubscribe or ask us to delete your data.
For data related to purchases, we retain information as required by tax and consumer laws, typically for a period of 7 years.
Disclosure of Your Information
We may share your personal information in the following situations:
- With service providers who perform services on our behalf (such as website hosting, email delivery, shipping, and payment processing)
- To comply with legal obligations, such as responding to legal requests or court orders
- To protect our rights or the safety of others
- In connection with a business transfer, such as a merger, acquisition, or sale of assets
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Third-Party Service Providers
We use third-party service providers to help us operate our business and website, including:
- WooCommerce (for e-commerce functionality)
- Payment processors (for processing payments)
- Email service providers (for sending newsletters and communications)
- Web hosting providers
- Analytics providers
These service providers have access to your personal information only to perform their tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Data Transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country, or governmental jurisdiction where data protection laws may differ from those in your jurisdiction.
If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data to the United Kingdom and process it there.
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.
Your Data Protection Rights
If you are a resident of the European Economic Area (EEA) or the United Kingdom, you have certain data protection rights. Under the GDPR, you have the following rights:
- The right to access – You have the right to request copies of your personal data.
- The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability – You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
If you wish to exercise any of these rights, please contact us at [email protected].
Cookies
Cookies are small files that a site or its service provider transfers to your device’s hard drive through your web browser that enables the site or service provider’s systems to recognize your browser and capture and remember certain information.
We use cookies to:
- Help us understand your preferences based on previous or current site activity
- Compile aggregate data about site traffic and interactions
- Help us improve our website
- Assist in our marketing efforts
- Remember your preferences and settings
You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our website may not function properly.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date at the top of this policy will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions about this Privacy Policy, please contact us at: [email protected]